- Terms

Reservations Terms & Conditions

Booking and settlement.

If the reservation is made more than five days before the actual date of arrival, client receives from “CESISHOTEL” a written advance payment invoice. Booking is considered confirmed only after the receipt of the said payment, which is 50% from the total amount payable. Client is due to settle the remaining 50% of the charge upon arrival.

If the reservation is made less than five days before the actual date of arrival, client is due to fully settle such charge in one of the offices of “CESISHOTEL” , Cēsis, Liela Skolas iela 7, Cēsis,LV- 4101, or in the booked accommodation upon agreement.

If the client fails to pay the charge indicated on the advance invoice, the company reserves a right to cancel the reservation without prior notice.

The payment of the said charges can be made, upon agreement with bank wire transfer ( EUR, LTL), in the office of “CESISHOTEL”, Cēsis, Lielā Skolas iela 7, LV- 4101.

Bank details:

SIA „Cēsis Hotel”
Reg.No.44103059518
Address: Lielā Skolas iela 7, Cēsis, LV-4101
Bank: AS SWEDBANK
Swift Code: HABALV22
IBAN account: LV39HABA0551029524951

Upon the receipt of advance payment, “CESISHOTEL” forward a confirmation of the booking to the client, which indicates the address of booked accommodation, telephone number, name of the proprietor and directions how to get to the accommodation, as well as any other relevant information about services and discounts.

The confirmation must be presented to the accommodation representative upon arrival.

If any further services are required that are not covered by the confirmation, the provision agreement of such services must be reached with the accommodation proprietor directly.

Booking cancelation or amendment.

Cancelation must be submitted in a written form, and it will be considered valid upon receipt in the office of “CESISHOTEL”. If cancelation is made within 14 working days of actual arrival, any advance payments are not refunded. Also if the reservation is on bank / state holidays the prepayment won't be refunded.

Complaints

If the promised services are not given or the client is not satisfied with the quality of the services, a resolution must be first attempted to reach with the representative of the relevant accommodation representative directly. If such resolution cannot be reached, client is due to notify an agent of “CESISHOTEL” within 72 hours from the time of discovery of such problem. Should the client be dissatisfied with the offered resolution, a written complaint must be submitted to “CESISHOTEL” not later than one calendar month after the departure of the accommodation in question. Otherwise, any complaints are considered unfounded.

Compensation for any damages caused by the client.

Client is personally responsible for any damages made to the property or its equipment and is liable to pay for such damages directly to the proprietor during the stay.